Privacy Policy

Effective Date: March 7, 2026

Welcome to Accidoc.com, a registered DBA of Axon Medical Group PC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and health information.

This Website Privacy Policy explains how we collect, use, and protect information when you visit Accidoc.com and interact with our digital communications, including SMS/text messaging.

Please Note: This policy governs your use of our website and digital communications. For detailed information on how we handle your Protected Health Information (PHI) in a clinical setting under the Health Insurance Portability and Accountability Act (HIPAA), please review our separate Notice of Privacy Practices (NPP) available at our physical office locations and on this website.

1. Information We Collect

When you use our website or services, we may collect the following types of information:

  • Voluntarily Provided Information: Name, email address, phone number, date of birth, and any other information you provide when filling out contact forms, appointment request forms, or patient portal registrations.

  • Protected Health Information (PHI): If you submit health-related information through our secure portal or forms, it is treated as PHI and protected under HIPAA.

  • Automatically Collected Information: We may collect non-identifying data such as your IP address, browser type, operating system, and browsing behavior on our site using cookies or similar tracking technologies to improve our website's functionality.

2. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and coordinate your healthcare services.

  • Communicate with you regarding appointments, practice updates, and care logistics.

  • Respond to your inquiries and support requests.

  • Improve our website, services, and patient experience.

  • Comply with legal and regulatory obligations.

3. SMS/Text Messaging Policy

We utilize SMS/text messaging to communicate efficiently with our patients regarding their care. We strictly adhere to privacy guidelines to ensure your information remains secure.

  • Opt-In: By providing your mobile phone number and consenting verbally or in writing, you opt in to receive text messages from Accidoc.com and Axon Medical Group PC. These messages are strictly for logistical purposes, including appointment reminders, scheduling updates, and general practice notifications.

  • Privacy and PHI: For your protection, we will never request sensitive medical information or send detailed clinical data (such as test results or diagnoses) via standard text message.

  • No Marketing: We do not use SMS messaging for marketing campaigns. Furthermore, mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

  • Message and Data Rates: Standard message and data rates applied by your mobile carrier may apply to messages sent and received.

  • Opt-Out (How to Cancel): You can opt out of receiving text messages from us at any time. Simply reply STOP to any text message you receive from us. Upon receiving your request, we will send a final confirmation message and cease sending further text messages to your number.

  • Help: If you experience issues with the messaging program, you can reply HELP for more assistance, or call our office directly at the main phone number listed on our website.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who provide services on our behalf (e.g., EHR/EMR systems, secure appointment scheduling software, SMS gateways). These vendors are legally bound by Business Associate Agreements (BAAs) to maintain the confidentiality and security of your data.

  • Legal Requirements: When required by law, court order, or other governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety, or investigate fraud.

5. Data Security

We implement robust, industry-standard administrative, technical, and physical safeguards designed to protect your personal information and PHI from unauthorized access, use, or disclosure. This includes encryption, secure servers, and restricted access protocols. However, no data transmission over the internet or cellular networks can be guaranteed to be 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites, such as external patient education resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked sites you visit.

7. Children’s Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Website Privacy Policy or our data practices, please contact our Privacy Officer:

Axon Medical Group PC dba Accidoc.com

Attn: Privacy Officer

3824 Barrett Dr, Suite 101, Raleigh, NC 27609